Return & Refund Policy
Last Updated: July 2026
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At Divine Crew, we strive to ensure every order meets our quality standards. If you receive a damaged, defective, or incorrect product, we're here to help.
Please read our Return & Refund Policy carefully before requesting a return or refund.
1. Return Eligibility
Returns are accepted only under the following circumstances:
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You received a damaged product.
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You received a defective product.
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You received an incorrect item.
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The product has a manufacturing defect.
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To be eligible for a return, the item must:
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Be unused, unwashed, and unworn.
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Be returned with all original tags and packaging intact.
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Be accompanied by proof of purchase.
2. Items Not Eligible for Return
Returns or exchanges will not be accepted in the following cases:
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Incorrect size ordered by the customer (except where a size exchange is offered).
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Change of mind.
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Minor variations in colour due to screen settings or lighting.
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Products that have been worn, washed, altered, or damaged after delivery.
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Requests made after the applicable return period.
3. Reporting a Damaged or Incorrect Product
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.
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Your request should include:
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Order Number
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Clear photographs of the product
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Photographs of the shipping package (if applicable)
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A brief description of the issue
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Our team will review your request and respond within 2–3 business days.
4. Refunds
Once your return has been inspected and approved, the refund will be processed to the original payment method.
Please allow 5–7 business days for the refunded amount to reflect in your account, depending on your payment provider.
Shipping charges (if applicable) are non-refundable unless the return is due to an error on our part.
4. Exchange Process
Once an exchanged product is approved, the replacement item will be dispatched subject to stock availability.
If the requested product or size is unavailable, our support team will contact you with the available options.
5. Contact Us
For return or refund requests, please contact us at:
Email: support@divinecrew.com
Please include your Order Number in all communications to help us assist you faster.