Shipping Policy
Last Updated: July 2026
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Thank you for shopping with Divine Crew. This Shipping Policy explains how orders placed on www.divinecrew.com are processed, shipped, and delivered.
Order Processing
All orders are processed within 1–3 business days after successful payment confirmation.
Orders are processed from Monday to Saturday, excluding Sundays and public holidays.
During product launches, promotional events, or periods of high order volume, processing times may be extended. If there is a significant delay, customers will be notified via email.
Shipping Timeline
Estimated delivery times after dispatch are:
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Metro Cities: 2–5 Business Days
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Other Cities & Towns: 3–7 Business Days
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Remote Locations: 5–10 Business Days
Delivery timelines are estimates and may vary depending on the destination and courier partner.
Shipping Charges
Shipping charges, if applicable, are calculated during checkout and displayed before payment is completed.
Any free shipping offers are applicable only during the promotional period and are subject to change.
Order Tracking
Once your order has been dispatched, a shipping confirmation email or SMS containing tracking information will be sent to the contact details provided during checkout.
Tracking details may take up to 24 hours to become active.
Delivery
Our delivery partners will make multiple attempts to deliver your package.
Please ensure that someone is available to receive the order at the shipping address provided.
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Delayed Delivery:
While we strive to deliver all orders within the estimated timelines, delays may occasionally occur due to operational reasons, weather conditions, public holidays, or courier-related issues.
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Incorrect Shipping Address:
Customers are requested to provide accurate and complete shipping information while placing an order.
If an order cannot be delivered due to an incorrect or incomplete address, please contact our support team for assistance.
Damaged or Lost Shipments
If your order arrives damaged or appears to be lost during transit, please contact us within 48 hours of delivery or the expected delivery date. Include your order number and relevant photographs (if applicable), and our support team will assist you.
Contact Us
For any shipping-related questions, please contact:
Email: support@divinecrew.com