Refund policy
Return & Refund Policy
Returns
We accept returns only for items that arrive damaged, defective, or incorrect.
To be eligible for a return, the item must be unused, unworn, and in its original condition with all tags attached.
If you receive a damaged or incorrect item, please contact us within 7 days of delivery with your order number and clear photos of the issue.
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Non-Returnable Items
Because our products are made to order, we do not accept returns or exchanges for:
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Incorrect size selection
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Change of mind
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Minor color variations due to screen differences
Please review the size chart carefully before placing your order.
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Refunds
Once your request is approved, we will offer either:
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A replacement item, or
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A refund to your original payment method
Refunds are processed within 5–7 business days after approval.
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Contact Us
For any return-related inquiries, please contact us at:
Email: divinecrewstore@gmail.com
Order Number: Required in all requests